At Knotty, we understand that once you’ve placed an order, the next exciting step is receiving it. That’s why we strive to ensure that every package is processed, packed, and delivered with care. This Shipping & Delivery Policy explains how we handle orders, shipping timelines, delivery expectations, and other important information to help make your shopping experience smooth and transparent.
Order Processing
Once your order is successfully placed, our team begins preparing it for shipment. Every order goes through a quality check to ensure that the correct product reaches you in perfect condition.
Most orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.
During festive seasons, promotional sales, or periods of exceptionally high demand, order processing may take slightly longer. We appreciate your patience and assure you that we work hard to dispatch every order as quickly as possible.
Shipping Time
After your order has been dispatched, the estimated delivery time generally ranges between 3–7 business days, depending on your location.
Delivery timelines may vary due to factors such as:
- Your city or state
- Courier partner availability
- Weather conditions
- Public holidays
- Remote or difficult-to-access locations
- Unexpected logistical delays
While we always aim to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.
Shipping Coverage
Knotty currently delivers to most locations across India.
If your address falls within our courier partners’ serviceable areas, your order will be delivered directly to your doorstep.
If delivery is unavailable in your area, you will be informed during the checkout process.
Shipping Charges
Shipping charges, if applicable, are displayed clearly during checkout before you complete your purchase.
From time to time, Knotty may offer:
- Free Shipping on eligible orders
- Special shipping discounts during promotional campaigns
- Limited-time shipping offers
Any such offers will be mentioned on our website and will automatically apply if your order qualifies.
Order Confirmation
After placing your order, you will receive an order confirmation via email or SMS containing your order details.
Please review the information carefully. If you notice any mistakes in your shipping address or contact details, kindly contact us immediately before your order is dispatched.
Order Tracking
Once your package has been shipped, we’ll send you a tracking link through email or SMS.
Using the tracking number, you can:
- View your shipment status
- Check your package’s current location
- See the estimated delivery date
- Receive delivery updates from the courier
Tracking information may take up to 24 hours to become active after dispatch.
Delivery Attempts
Our courier partners generally make multiple delivery attempts if you’re unavailable during the first visit.
If the package cannot be delivered after several attempts due to incorrect address details, customer unavailability, or refusal to accept the package, it may be returned to us.
Additional shipping charges may apply if the order needs to be shipped again.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information while placing an order.
Knotty cannot be held responsible for delivery delays or failed deliveries resulting from:
- Incorrect addresses
- Missing house or apartment numbers
- Wrong postal codes
- Incorrect phone numbers
Please double-check your details before completing your purchase.
Cash on Delivery (COD)
Cash on Delivery may be available for selected locations.
If COD is available in your area, the option will automatically appear during checkout.
Please ensure that the exact payment amount is ready at the time of delivery to help ensure a smooth and hassle-free experience.
Delayed Deliveries
Although we make every effort to deliver orders on time, certain situations may cause delays, including:
- Natural disasters
- Heavy rainfall or flooding
- Political disturbances
- Transportation disruptions
- Government restrictions
- Public holidays
- Courier network issues
In such cases, we appreciate your understanding and patience while our logistics partners work to complete your delivery.
Damaged Packages
If your package appears damaged at the time of delivery, we recommend:
- Taking clear photographs before opening the package.
- Recording an unboxing video if possible.
- Contacting our customer support team immediately.
Providing photos and videos helps us investigate the issue more efficiently and offer an appropriate resolution.
Lost Shipments
Although rare, if your shipment is confirmed as lost during transit by our courier partner, our support team will investigate the matter promptly.
If the shipment cannot be recovered, we will work with you to provide a suitable resolution in accordance with our policies.
International Shipping
At present, Knotty primarily serves customers within India.
If international shipping becomes available in the future, this page will be updated with information regarding shipping destinations, estimated delivery times, customs duties, and international shipping charges.
Need Assistance?
If you have any questions regarding your shipment, delivery status, or order, our customer support team is always happy to help.
Please visit our Contact Us page to get in touch with us. We’ll do our best to respond promptly and ensure that your shopping experience with Knotty remains smooth, reliable, and enjoyable.
Thank you for choosing Knotty. We truly appreciate your trust and look forward to delivering products you’ll love.